💡 Frequently Asked Questions

Yes, our AI + Expert manufacturing model can indeed achieve an average of 40% cost savings. This is mainly due to:

Sources of Cost Savings

1. AI Smart Optimization (20-30% savings)

• Material Optimization: AI algorithms optimize machining paths, reducing material waste by 50%
• Process Efficiency: Smart parameter settings improve machining efficiency by 30%
• Equipment Utilization: AI scheduling algorithms improve equipment utilization by 25%

2. Expert Manufacturing Model (15-20% savings)

• Labor Cost: Expert model reduces labor costs by 50%
• Streamlined Management: Flat management reduces intermediate links
• Scale Effect: Batch production shares fixed costs

3. Digital Operations (10-15% savings)

• Paperless Process: Reduce document processing costs by 90%
• Automated QC: Reduce quality control costs by 80%
• Smart Inventory: Reduce inventory pressure by 60%

Actual Case Comparison

We guarantee: If the promised cost savings are not achieved, we will refund the difference.

Our AI manufacturing system is a complete intelligent process chain, driven by AI from blueprint analysis to finished product delivery.

AI Process Planning Workflow

1. Smart Blueprint Parsing

CAD Upload → AI Geometry Recognition → Feature Extraction → Manufacturability Analysis
- Automatically recognize 200+ geometric features
- Detect potential manufacturing challenges
- Generate manufacturability assessment report

2. Process Path Optimization

• Material Analysis: AI identifies material properties, recommends optimal cutting parameters
• Tool Selection: Smart matching from 1000+ tool library
• Machining Sequence: Calculate optimal machining paths, reduce setup changes
• Parameter Setting: Automatically set spindle speed, feed rate, depth of cut, etc.

3. Quality Prediction & Control

• Simulation Verification: Virtual machining preview, predict quality issues
• Real-time Monitoring: Real-time parameter adjustment during machining
• Defect Warning: Early detection of quality risk points

AI + Expert Manufacturing Model

Three-Layer Intelligence System

1. AI Layer: Intelligent decision-making and optimization
2. Expert Layer: Precise execution and learning
3. Master Layer: Experience supervision and quality control

Continuous Learning Capability

• Data Accumulation: Every project optimizes the algorithm
• Experience Transfer: Master experience converted to AI knowledge
• Pattern Recognition: Identify similar projects, reuse successful experiences

Technology Advantage Comparison

Our AI system has been trained with 50,000+ hours of process data, achieving international advanced level in precision manufacturing.

Our ultra-high precision is achieved through multiple technical measures and strict quality control systems.

Technical Assurance System

1. AI Precision Process Planning

• Machining Path Optimization: AI calculates the minimal deformation clamping method
• Tool Compensation: Real-time calculation of tool wear, dynamic compensation
• Thermal Deformation Control: Intelligent prediction and control of machining thermal deformation
• Parameter Adaptation: Adjust cutting parameters based on real-time feedback

2. High-End Equipment Configuration

• CNC Machines: German/Japanese imported high-precision 5-axis simultaneous machines
• Testing Equipment: CMM, laser interferometer, profilometer
• Environment Control: Constant temperature workshop (±1℃), constant humidity control
• Vibration Isolation: Independent vibration isolation foundation, eliminate external interference

3. Full Process Quality Monitoring

Preventive Quality Control

• In-Machine Detection: Real-time dimension measurement during machining
• Warning System: Dimensional trend analysis, early warning
• Automatic Adjustment: Immediately adjust machining parameters when deviation detected

Process Inspection

• First Article Inspection: 100% full-dimension testing, confirm qualified before mass production
• Patrol Inspection: Every 5 pieces inspect key dimensions
• Batch Inspection: Statistical analysis for each batch to ensure consistency

Final Product Inspection

• 100% Testing: Every product undergoes full-dimension testing
• Test Report: Provide detailed dimensional test report
• Quality Certificate: Every product has corresponding quality certificate

Precision Guarantee Data

Actual Achievement Statistics

• Average Precision: ±0.03mm (40% better than promised)
• Highest Precision: ±0.008mm (medical device level)
• First Pass Rate: 99.5%
• Batch Stability: Cpk>1.67 (Six Sigma standard)

Industry Comparison

Quality Commitment

Precision Guarantee

1. Full refund if precision not met
2. Time-limited remake service (when possible)
3. Full tracking solution for quality issues

Continuous Improvement

• Data Analysis: Regular analysis of precision data, optimize processes
• Equipment Upgrade: Continuous investment in high-precision equipment and technology
• Personnel Training: Regular skill training and assessment

Our ultra-high precision manufacturing capability fully meets the strict technical requirements of high-end industries such as aerospace and medical devices.

Our 24-hour express delivery is made possible through AI-optimized intelligent manufacturing and optimized processes.

Speed Advantage Sources

1. AI Smart Scheduling

• Real-time Scheduling: AI automatically assigns tasks based on equipment status
• Path Optimization: Minimize setup time and tool changes
• Parallel Processing: Multiple processes running simultaneously
• Predictive Maintenance: Equipment maintained before failures occur

2. Dedicated Express Production Line

• Reserved Capacity: 20% capacity reserved for urgent orders
• Priority Processing: Express orders get priority in all workflows
• Streamlined Process: Simplified approval and inspection procedures
• 24/7 Operation: Round-the-clock production capability

3. Supply Chain Integration

• Material Inventory: Common materials kept in stock
• Supplier Network: 48-hour material sourcing capability
• Logistics Partnership: Express delivery partnerships
• Quality Pre-approval: Pre-approved processes for common parts

Delivery Time Comparison

Express Delivery Guarantee

Service Commitment

• 24-hour delivery for simple parts (under 100×100×100mm)
• 48-hour delivery for complex parts
• Full refund for delayed delivery
• Real-time progress tracking

Quality Assurance

• Speed never compromises quality
• Same precision standards apply
• Full quality inspection included
• Express quality certification provided

Yes, we truly have no minimum order quantity. You can order as few as 1 piece, and we treat every order with the same level of attention.

Why No MOQ is Possible

1. AI-Driven Manufacturing

• Automated Setup: AI reduces setup time from hours to minutes
• Smart Scheduling: Single pieces integrated into batch production efficiently
• Cost Optimization: AI finds the most economical production methods
• Flexible Capacity: Dynamic resource allocation based on order mix

2. Digital Manufacturing Model

• Paperless Process: Digital workflows eliminate administrative overhead
• Automated Quality: Reduced QC costs per piece
• Smart Inventory: Just-in-time material sourcing
• Virtual Prototyping: Reduce physical prototyping needs

Single Piece Manufacturing Benefits

For Prototyping

• Quick Validation: Test designs before committing to larger quantities
• Design Iteration: Make improvements based on physical samples
• Cost Control: Only pay for what you need to test
• Faster Time-to-Market: Accelerate product development cycles

For Production

• Demand-Based Manufacturing: Produce exactly what you need
• Inventory Reduction: Eliminate excess inventory costs
• Cash Flow Improvement: Lower upfront investment requirements
• Risk Mitigation: Reduce exposure to design changes

Comparison with Traditional Manufacturers

Pricing Structure

Single Piece Pricing

• No setup fees or tooling charges
• Transparent pricing calculator
• Volume discounts automatically applied
• Same quality standards regardless of quantity

Scalability

• Seamless scaling from 1 to 10,000 pieces
• Automatic pricing optimization for larger quantities
• Dedicated account management for high-volume orders
• Supply chain integration for enterprise customers

Our no-MOQ policy democratizes precision manufacturing, making it accessible to startups, engineers, and enterprises alike.

We support machining of over 50 common and specialty materials, including traditional metals, engineering plastics, composites, and specialty alloys.

Supported Materials List

Aluminum Alloys

• 6061-T6: General purpose, excellent mechanical properties
• 7075-T6: High strength, aerospace grade
• 2024-T3: High hardness, suitable for structural components
• 5083: Corrosion resistant, marine environment applications

Stainless Steel Series

• 304: General purpose stainless steel, good corrosion resistance
• 316L: Medical grade, excellent pitting corrosion resistance
• 17-4PH: Precipitation hardening, high strength
• 15-5PH: Ultra-high strength, aerospace applications

Titanium Alloys

• Ti-6Al-4V: General purpose titanium, lightweight and high strength
• Ti-6Al-4V ELI: Medical grade, biocompatible
• Grade 2: Commercial pure titanium, excellent formability
• Grade 5: High strength titanium alloy

Steel Series

• AISI 1045: Medium carbon steel, general mechanical parts
• AISI 4140: Alloy structural steel, heat treatable
• D2 Tool Steel: High hardness, high wear resistance
• M2 High Speed Steel: Cutting tool applications

Engineering Plastics

• PEEK: High-performance engineering plastic
• POM: Polyoxymethylene, precision gears
• PA6: Nylon, excellent wear resistance
• PC: Polycarbonate, high transparency

Specialty Alloys

• Inconel 718: High-temperature alloy, excellent heat resistance
• Hastelloy X: Corrosion-resistant high-temperature alloy
• Monel 400: Nickel-copper alloy, seawater corrosion resistant
• Beryllium Copper: Non-magnetic properties

Material Processing Capabilities

Difficult Material Machining

Titanium Alloy Specialization

• Low-temperature cutting: Prevents phase transformation and internal stress
• Specialized tooling: Titanium-specific coated cutting tools
• Inert gas protection: Prevents oxidation and sparking

High-temperature Alloy Processing

• Pre-heat treatment: Eliminates internal stress and deformation
• Specialized equipment: High rigidity, high power machinery
• Real-time monitoring: Temperature, vibration, cutting force monitoring

Special Process Handling

Thin-wall Part Machining

• Micro-cutting: Small cutting depth, high spindle speed
• Auxiliary support: Prevents deformation and vibration
• Stress relief: Prevents subsequent deformation

Deep Hole Machining

• Deep hole drills: High length-to-diameter ratio drilling
• Internal cooling system: Effective chip removal and cooling
• Staged machining: Complete deep holes in multiple stages

Complex Surface Machining

• 5-axis simultaneous: Complete complex features in single setup
• Adaptive cutting: Adjust parameters based on surface variation
• Virtual simulation: Verify machining feasibility

AI Material Matching System

Intelligent Material Recommendation

Based on application environment and performance requirements, intelligently recommend optimal materials:

• Mechanical strength: Tensile and yield strength matching
• Corrosion resistance: Working environment adaptability assessment
• Machinability: Balance manufacturability and cost
• Cost-effectiveness: Comprehensive cost-benefit analysis

Process Parameter Optimization

• Cutting parameter database: Library for 50+ materials
• Tool selection: Intelligent matching of optimal tool combinations
• Cooling strategy: Material-specific cooling method selection

Material Certification and Traceability

Aerospace Grade Materials

• AMS Standards: Compliance with AMS 4911, 4928, and other standards
• Material certificates: Complete material certificates and source traceability
• Temperature tracking: Full process temperature recording and certification

Medical Grade Materials

• USP Class VI: Biocompatibility certification
• ISO 10993: Biological evaluation standards
• Cleanliness requirements: Meet medical device manufacturing standards

Industrial Grade Materials

• ASTM Standards: Compliance with various international standards
• RoHS compliance: Environmental requirements compliance
• Material test reports: Third-party testing reports provided

Special Requirements Handling

New Material Development

For special material requirements, we can provide:

• Process development: Establish dedicated process parameters
• Equipment modification: Adapt to special material machining needs
• Testing validation: Complete material machinability verification

Material Source Assurance

• Partner suppliers: Collaboration with renowned material suppliers
• Quality tracking: Full process tracking from heat number to finished product
• Inventory management: Scientific storage ensuring material quality

Cost Optimization Recommendations

Material Selection Optimization

1. Performance balance: Select economical materials meeting performance requirements
2. Machinability consideration: Prioritize easily machinable materials to reduce costs
3. Volume optimization: Select higher cost-performance materials for large quantities

Alternative Material Recommendations

For cost-sensitive customers, we provide:

• Performance-equivalent substitutes: Similar performance but lower cost materials
• Process optimization: Reduce material requirements through process improvements
• Design optimization: Structural design optimization to reduce material usage

Our material processing capabilities are certified to AS9100D, ISO 13485, ISO 9001, and other international standards, ensuring every material achieves the highest quality standards.

We offer flexible payment methods and terms to accommodate businesses of all sizes and requirements.

Payment Methods

Corporate Bank Transfer (Recommended)

• Wire Transfer: Support all major banks
• Electronic Transfer: Instant settlement, ideal for urgent orders
• Online Banking: Corporate banking with digital certificates
• Check Payments: Bank drafts and certified checks accepted

Online Payment

• Corporate WeChat Pay: Enterprise WeChat transfers
• Alipay Business: Suitable for SMEs quick payments
• Corporate Credit Cards: Enterprise credit card payments

International Payments

• T/T Wire Transfer: Telegraphic transfers
• L/C Letter of Credit: Credit letter payments
• D/P Documents against Payment: Document payment terms
• PayPal Business: Small transaction support

Payment Terms Policy

New Customer Terms

• First Order: 50% advance payment + 50% before shipment
• Second Order: 30% advance payment + 70% before shipment
• Third Order: 100% before shipment or apply for credit terms

Credit Customer Levels

A-Level Customers (Premium Large Clients)

• Terms: 30-45 days credit
• Requirements: Annual purchases >$150,000, excellent credit history
• Benefits: 2% cash discount for payment within 3 days of delivery

B-Level Customers (Stable Clients)

• Terms: 15-30 days credit
• Requirements: 6+ orders, no default history
• Benefits: 1% early payment discount available

C-Level Customers (Regular Clients)

• Terms: 7-15 days credit
• Requirements: 3+ orders, timely payments
• Benefits: Credit score improvements, gradual level upgrades

Special Payment Arrangements

Seasonal Businesses

• Off-season support: 60-90 day terms during slow periods
• Flexible terms: Adjusted based on customer collection cycles
• Dual protection: Credit insurance + third-party guarantees

Startup Companies

• Flexible payment: Installment payment options
• Growth partnership: Credit terms improve as business grows
• Startup benefits: Special first-year credit term support

Credit Application Process

Required Documents

1. Business License (certified copy)
2. Corporate Registration Certificate
3. Legal Representative ID (front and back copies)
4. Bank Account Opening Permit
5. Recent 3 months bank statements
6. Previous year financial statements

Approval Process

1. Document submission: Online or email submission
2. Initial review: Completed within 2 business days
3. Credit assessment: Third-party credit evaluation
4. Internal approval: Risk committee review
5. Result notification: 3-5 business days notification

Credit Evaluation Criteria

• Company scale: Registered capital, employee count, annual revenue
• Financial status: Debt-to-asset ratio, cash flow situation
• Credit history: Banking credit, supplier reviews, litigation records
• Industry position: Industry reputation and standing

Credit Management

Smart Risk Control System

• Real-time monitoring: Customer payment tracking
• Risk alerts: Early warning for overdue risks
• Automated collection: Smart collection reminder system

Dynamic Credit Level Adjustment

• Good payment rewards: Timely payments improve credit level
• Overdue penalties: Late payments reduce credit level
• Dynamic adjustment: Credit terms adjusted based on payment performance

Credit Protection Measures

• Credit insurance: Collaboration with insurance companies
• Guarantee system: Third-party guarantee company acceptance
• Asset guarantee: Real estate and asset collateral accepted

Special Payment Options

Supply Chain Finance

• Factoring finance: Financing services with financial institutions
• Bill discounting: Acceptance bills and check discounting
• Reverse factoring: Reverse factoring services for customers

Trade Finance

• Export L/C: Export letter of credit financing support
• Commercial acceptance: BA discount financing
• Export tax rebate: Export tax rebate processing assistance

Installment Payments

• 3-installment: 30% + 30% + 40%, suitable for medium projects
• 6-installment: Suitable for large projects, progress-based payments
• Custom installments: Payment plans customized to cash flow

Payment Incentive Policies

Cash Discounts

• Immediate payment: 3% discount for cash payments
• 3-day payment: 2% discount
• 7-day payment: 1% discount

Loyalty Customer Rewards

• Annual volume rewards: Progressive discounts based on annual purchases
• Continuous cooperation: 2+ years continuous cooperation benefits
• Early payment rewards: Additional rewards for loyal early-paying customers

Seasonal Promotions

• New Year specials: 5% discount for settling all accounts before Spring Festival
• Mid-year promotions: Special discounts during 6.18, 11.11 shopping festivals
• Year-end settlement: Additional rebates for year-end account customers

Our payment system is secure and reliable, supporting multiple payment methods with flexible credit terms to help businesses optimize cash flow management.

We provide comprehensive after-sales service and technical support to ensure your complete satisfaction throughout the product lifecycle.

After-Sales Service System

7x24 Hour Online Support

• Hotline: +1-800-XXX-XXXX (24-hour customer service)
• Live Chat: Website online chat system
• WhatsApp Support: Dedicated customer service groups
• Email Support: service@geppetto.ai

Dedicated Account Manager

Every customer is assigned a dedicated account manager:

• One-on-one service: Full process business requirement tracking
• Regular follow-up: Monthly satisfaction surveys and improvement suggestions
• Priority support: Urgent needs get priority handling
• Business consultation: New product and technology consulting services

Quality Assurance Services

Quality Issue Handling

Rapid Response Mechanism

• 2-hour response: Quality issue reports responded within 2 hours
• 24-hour analysis: Root cause analysis and solution within 24 hours
• 72-hour resolution: Complete problem resolution or replacement delivery

Quality Issue Classification

1. A-Level (Severe): Dimensional errors, wrong materials, etc.

   • Unconditional remake or full refund
   • Cover all related losses

2. B-Level (General): Minor scratches, surface defects, etc.

   • Free repair or partial refund
   • Provide compensation solutions

3. C-Level (Minor): Small appearance flaws, etc.

   • Technical guidance or small discount
   • Next order discount compensation

Product Traceability Services

• Complete records: Full documentation from raw materials to finished products
• Production process: Detailed production process and parameter records
• Testing data: Complete inspection reports and certificates
• Issue tracking: Complete tracking records of issue resolution process

Technical Support Services

Design Optimization Recommendations

Design for Manufacturing (DFM) Analysis

• Free analysis: DFM analysis report provided for every order
• Optimization suggestions: Specific design optimization recommendations
• Cost savings: Identify design improvements to reduce costs
• Process improvements: Recommend more suitable process solutions

Material Selection Guidance

• Performance matching: Recommend optimal materials based on application environment
• Cost comparison: Cost-benefit analysis of different materials
• Alternative solutions: Provide more cost-effective alternative materials
• Supplier recommendations: Recommend quality material suppliers

Process Technical Support

Machining Process Consultation

• Process assessment: Evaluate machining difficulty and feasibility
• Parameter optimization: Provide optimal machining parameter recommendations
• Equipment selection: Recommend suitable equipment based on requirements
• Tool selection: Recommend most suitable cutting tools and equipment

Quality Control Guidance

• Inspection plans: Develop complete inspection plans
• Precision assurance: Provide precision guarantee solutions
• Surface treatment: Recommend suitable surface treatment processes
• Standard compliance: Ensure products meet relevant standards

Training and Education Services

Customer Training Programs

AI Manufacturing Technology Training

• Basic courses: AI application principles in manufacturing
• Hands-on training: On-site visits and operational experience
• Case studies: In-depth analysis of successful cases
• Trend sharing: Latest industry technology trends

Design Optimization Training

• DFM design: Design for manufacturing methodologies
• Cost control: Cost control techniques in design phase
• Material selection: Engineering material selection and application
• Precision design: Reasonable precision setting and annotation

Online Learning Platform

• Video tutorials: Detailed video teaching content
• Document downloads: Technical documents and case sharing
• Online testing: Learning effectiveness verification and certification
• Community forum: User communication and experience sharing

Value-Added Services

Supply Chain Optimization

End-to-End Services

• Raw material procurement: Assist in procuring quality raw materials
• Surface treatment: One-stop surface treatment services
• Assembly services: Product assembly and testing services
• Packaging and shipping: Professional packaging and logistics services

Warehouse Management

• Inventory management: Inventory management services for large customers
• JIT delivery: Just-in-time delivery to reduce inventory costs
• Emergency spare parts: Establish emergency spare parts inventory
• Predictive restocking: Data-driven intelligent restocking

Digital Services

Data Analytics Services

• Quality data analysis: Production quality trend analysis
• Cost structure analysis: Detailed cost breakdown
• Supplier performance: Supplier performance evaluation reports
• Industry comparison: Comparison with industry average levels

Enterprise System Integration

• ERP integration: Integration with mainstream ERP systems
• PLM integration: Product lifecycle management integration
• SRM integration: Supplier relationship management integration
• API interfaces: Standard API interface services

Service Level Guarantees

Service Response Times

• Emergency issues: Response within 2 hours
• General issues: Response within 8 hours
• Consultation questions: Response within 24 hours
• Technical support: Response within business days

Problem Resolution Rates

• First-call resolution: >85%
• 24-hour resolution: >95%
• Customer satisfaction: >98%
• Repeat issue rate: <2%

Service Quality Monitoring

• Call recordings: All customer service calls recorded and archived
• Ticket tracking: Complete tracking for every issue
• Satisfaction surveys: Regular customer satisfaction surveys
• Service improvement: Continuous service quality improvement

Our after-sales service team consists of 50+ professional engineers and technical experts with an average of 8+ years industry experience, capable of providing professional and efficient after-sales service.

Compared to foreign platforms like Xometry, Geppetto has significant advantages in technology, cost, service, and localization.

Core Technology Advantages

AI Technology Leadership

Geppetto vs Xometry

Original Technology Breakthroughs

Geppetto Exclusive Technologies:

1. AI+Apprentice Manufacturing Model
   - Three-tier intelligence system: AI + Apprentice + Master
   - Balance knowledge transfer and innovation

2. Real-time Process Optimization
   - Production process real-time adjustment
   - Parameter adaptive optimization

3. Predictive Quality Control
   - Problem prevention rather than post-detection
   - Intelligent quality early warning system

Precision and Quality Advantages

• Ultra-high precision: ±0.008mm (Xometry typically ±0.1mm)
• First pass rate: 99.5% vs 85-90%
• Surface quality: Ra0.3 level (exceeds traditional platforms)
• Batch consistency: Cpk>1.67 (Six Sigma standard)

Cost Advantage Comparison

Direct Cost Comparison

Typical Part Price Comparison (CNC Aluminum)

Hidden Cost Advantages

Time Cost (Time-to-Market)

Product Development Cycle Comparison:

Xometry Model:
Quote(2 days) → Production(7-14 days) → Delivery = 9-16 days

Geppetto Model:
Quote(3 seconds) → Production(1 day) → Delivery = 1 day

Time-to-market improvement: 8-15 days
Market opportunity value: Immeasurable (but often enormous)

Inventory Cost Savings

• Zero inventory production: Eliminate inventory backlog risk
• JIT delivery: Reduce capital occupation costs
• Rapid response: Quick adjustment to market changes

Service Experience Advantages

Localization Service Advantages

Time Zone and Language

• Same time zone service: China time zone real-time communication
• Native Chinese support: No language barriers
• Local team: Understanding of Chinese manufacturing characteristics
• Cultural understanding: Deep understanding of Chinese corporate culture

Regulatory Compliance

• Chinese standards: Compliance with GB, JB national standards
• Tax advantages: Domestic transactions, no import duties
• Invoice services: Provide official invoices for easy reimbursement
• Contract protection: Chinese law protection, convenient rights protection

Personalized Services

Dedicated Account Manager

Xometry Model: Customer service ticket system + Self-service
Geppetto Model: Dedicated account manager + 7x24 hour support

Service Comparison:
- Response time: 24 hours vs 2 hours
- Service depth: Standardized vs Personalized
- Problem solving: Template replies vs Custom solutions

Technical Support Depth

• DFM optimization: Free design optimization recommendations
• Process consultation: Deep technical exchange and guidance
• Problem solving: Direct on-site engineer support
• Continuous improvement: Long-term partnership relationships

Flexibility Advantages

Minimum Order Quantity Advantages

MOQ Comparison

Design Change Flexibility

• Real-time modifications: Re-quote within 2 hours after design changes
• Multi-version management: Support simultaneous handling of multiple design versions
• Rapid iteration: Support rapid prototype iterative development

Technology Ecosystem Advantages

Full-stack Technical Capabilities

Manufacturing Capability Comparison

One-stop Service

• End-to-end service: Complete service from design to delivery
• Integrated optimization: Deep integration with upstream and downstream supply chain
• Collaborative design: Deep collaboration with customer design teams

Data Comparison Summary

Key Indicator Comparison

Customer Satisfaction Comparison

• Service response: 98% vs 85% (industry average)
• On-time delivery: 99% vs 80%
• Quality satisfaction: 97% vs 82%
• Repeat purchase rate: 95% vs 65%

Future Development Advantages

Leading Technology Roadmap

Geppetto Future Plans:

2024:
- AI algorithm optimization to 15th generation
- Add robotic automation production lines
- Achieve digital twin factories

2025:
- New generation AI manufacturing system
- Quantum computing process optimization
- Global service network

Investment Commitment

• R&D investment: 30% of revenue invested in R&D
• Talent recruitment: Continuous recruitment of top AI talent
• Equipment upgrades: Annual updates to latest high-precision equipment
• Ecosystem building: Build intelligent manufacturing ecosystem

In summary, Geppetto is not just a lower-cost alternative, but a next-generation intelligent manufacturing platform with leading technology, professional service, and outstanding localization advantages.

Data security and intellectual property protection are our highest priorities. We employ multi-layered security protection measures to ensure absolute safety of customer data and design files.

Data Security Protection

Multi-layered Encryption System

Transmission Encryption

• TLS 1.3 Protocol: Highest level of transmission encryption
• End-to-end encryption: Full encryption from upload to storage
• Digital signatures: Prevent data tampering and forgery
• VPN dedicated lines: Dedicated line access services for large customers

Storage Encryption

Encryption Standards:
- AES-256 bit encryption (military grade)
- Multi-key management
- Scheduled key rotation
- Hardware Security Module (HSM)

Access Control Mechanism

Identity Authentication

• Multi-factor authentication: Password + SMS + Biometrics
• SSO single sign-on: Enterprise domain account integration support
• LDAP/AD integration: Integration with existing enterprise systems
• Identity certificates: Support for CA digital certificate authentication

Permission Management

• Role hierarchy: Strict role-based permission hierarchy system
• Principle of least privilege: Only necessary minimum permissions granted
• Regular audits: Periodic permission review and cleanup
• Operation logs: Complete operation recording and archiving

Network Security Protection

Firewall and Intrusion Detection

• Next-generation firewalls: Deep packet inspection and application layer protection
• IDS/IPS systems: Real-time intrusion detection and protection
• DDoS protection: Anti-attack capability 100Gbps+
• WAF protection: Multi-layer web application firewall protection

Security Monitoring

7x24 Hour Security Monitoring:
- Real-time traffic analysis
- Abnormal behavior detection
- Automatic security incident response
- Real-time threat intelligence updates

Intellectual Property Protection

Clear Data Ownership

Strict Data Classification

1. Customer data: Completely owned by customer, used only for service delivery
2. Production data: Used only for quality tracking, no design involvement
3. System data: Used only for system optimization, de-identified
4. Trade secrets: Absolutely confidential, not shared externally

Data Usage Principles

• Minimized use: Only collect necessary data
• Purpose limitation: Used only for explicit service purposes
• Time limitation: Set data retention and destruction timeframes
• Geographic limitation: Data stays within borders, compliant with data security laws

Intellectual Property Agreements

Selective Protection Levels

1. Basic Protection (Free)

   • Design files not leaked
   • Production parameters confidential
   • Not used for competitive analysis

2. Standard Protection (+5% cost)

   • All data localized storage
   • Automatic destruction after 90 days
   • Watermark encryption and digital signatures

3. Elite Protection (+10% cost)

   • Private cloud deployment
   • Dedicated encryption algorithms
   • Automatic destruction after 30 days
   • Legal protection commitment

Legal Guarantees

• NDA agreements: Strict confidentiality agreements and breach compensation
• IP insurance: Insurance protection for patent infringement issues
• Legal support: Legal support for intellectual property disputes
• Damage compensation: Compensation for losses caused by data breaches

Data Storage and Processing

Localized Storage

Data Center Layout

Chinese Domestic Data Centers:
- Primary data center: Shanghai Zhangjiang (Tier 3)
- Backup data center: Beijing Yizhuang (Tier 3)
- Disaster recovery center: Shenzhen Qianhai (Tier 3)

Data Sovereignty Commitment:
- All data stored within China
- No foreign cloud services used
- Compliant with Data Security Law requirements

Storage Security Strategy

• Multi-location backup: Real-time three-location backup mechanism
• Version control: Complete data version history
• Rapid recovery: Data recovery within 1 hour
• Testing validation: Quarterly disaster recovery testing

Data Classification Processing

Sensitive Data Classification

1. Public level: Product promotional materials, etc.
2. Internal level: General technical documentation
3. Core level: Customer data and production parameters
4. Top secret level: Customer trade secrets and proprietary technology

Strictly Classified Processing Workflow

Data Processing Security Workflow:

1. Reception Stage:
   - Automatic virus and malware detection
   - File format verification and security checks
   - Sensitive information identification and leak prevention

2. Processing Stage:
   - Processing in isolated environment
   - Necessary data de-identification
   - Complete operation log recording

3. Storage Stage:
   - Encrypted storage and access control
   - Regular security scanning and auditing
   - Automatic expiration destruction mechanism

Compliance Certifications

Security Technical Standards

Technical Capability Compliance

• ISO 27001 level: Information Security Management System standard requirements
• SOC 2 Type II level: US data security audit standard requirements
• Level 3 protection requirements: China Cybersecurity Classified Protection Standard
• GB/T 22080 standard: China Information Security Management standard requirements

Industry Standard Compliance

• TISAX requirements: Automotive industry information security assessment standard
• GDPR compliance: EU Data Protection Regulation requirements
• Data Security Law: China Data Security Law requirements

Legal and Regulatory Compliance

Chinese Law Compliance

• Data Security Law: Full compliance with Data Security Law requirements
• Cybersecurity Law: Comprehensive network security protection compliance
• Personal Information Protection Law: Personal privacy protection compliance
• Cryptography Law: Encryption algorithms comply with national standards

International Law Compliance

• GDPR: EU General Data Protection Regulation
• CCPA: California Consumer Privacy Act
• PIPEDA: Canadian Personal Information Protection Act

Security Incident Response

Incident Classification Response

Response Level Definition

1. Level 1 (Emergency): Data breach, system attack

   • Response within 15 minutes
   • CEO direct command
   • All-hands emergency response

2. Level 2 (Important): System anomaly, suspected intrusion

   • Response within 1 hour
   • CTO direct responsibility
   • Technical team full effort

3. Level 3 (General): Routine security issues

   • Response within 4 hours
   • Security department handling
   • Standard process handling

Emergency Response Process

Security Incident Response Process:

1. Discovery stage: Automated monitoring + manual reporting
2. Confirmation stage: Threat level assessment and classification
3. Response stage: Immediate emergency plan activation
4. Handling stage: Technical rapid response
5. Recovery stage: Complete system and data recovery
6. Review stage: Incident analysis and improvement measures

Transparent Notification Mechanism

• Real-time notification: Real-time customer notification of major security incidents
• Regular reports: Monthly security reports and security status
• Annual audits: Public third-party security audit reports
• Incident reports: Complete transparency of security incident handling results

Employee Security Management

Personnel Security Management

Onboarding Security Training

• Security awareness training: Mandatory security courses for all employees
• Operational standards training: Strict operational standards and processes
• Emergency response training: Security incident emergency response training
• Certification testing: Pass tests before job assignment

Access Permission Management

• Minimum authorization: Only grant minimum necessary permissions for work
• Regular reviews: Quarterly permission review and updates
• Departure management: Immediately revoke all permissions upon employee departure
• Behavior monitoring: Real-time monitoring and recording of all operational behavior

Supplier Security Management

• Security assessment: Supplier security capability evaluation and certification
• Contract constraints: Strict security clauses and breach compensation
• Regular audits: Regular security audits of key suppliers
• Continuous supervision: Continuous monitoring of supplier security status

Our security protection measures have been recognized by many internationally renowned enterprises, including strict security audits by multiple Fortune 500 companies. We promise to always put customer data security first.