Privacy Policy

Personal Information

• Name, email address, phone number
• Company information and business details
• Billing and shipping addresses
• Payment information (processed securely by third parties)

Technical Information

• CAD files and technical specifications
• Manufacturing requirements and preferences
• Project communications and correspondence
• Website usage data and analytics

Automatically Collected Data

• IP address and location data
• Browser type and device information
• Pages visited and time spent on site
• Cookies and tracking technologies

Service Delivery

• Process and fulfill manufacturing orders
• Provide quotes and technical consultations
• Communicate about project status and updates
• Handle billing and payment processing

Business Operations

• Improve our services and user experience
• Analyze usage patterns and preferences
• Develop new features and capabilities
• Ensure security and prevent fraud

Communications

• Send order confirmations and updates
• Provide customer support
• Share relevant industry insights (with consent)
• Send marketing materials (opt-in only)

Limited Sharing

• Trusted service providers (payment processors, shipping companies)
• Manufacturing partners (only necessary technical information)
• Legal compliance (when required by law)
• Business transfers (merger, acquisition, asset sale)

Data Protection Measures

• All third parties sign confidentiality agreements
• Technical data shared on a need-to-know basis only
• Regular audits of data handling practices
• Secure data transmission and storage protocols

Technical Safeguards

• 256-bit SSL encryption for data transmission
• Secure servers with regular security updates
• Multi-factor authentication for staff access
• Regular security audits and penetration testing

Physical Security

• Restricted access to manufacturing facilities
• Secure storage for physical documents
• Surveillance systems and access controls
• Clean desk and clear screen policies

Staff Training

• Regular privacy and security training
• Confidentiality agreements for all employees
• Role-based access to customer data
• Incident response procedures

Access and Control

• Request access to your personal information
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Export your data in a portable format

Communication Preferences

• Opt out of marketing communications
• Choose communication channels
• Set frequency preferences
• Update contact information

Legal Rights (where applicable)

• Right to be forgotten (GDPR)
• Data portability rights
• Right to restrict processing
• Right to object to certain uses

Types of Cookies

• Essential cookies (required for site functionality)
• Analytics cookies (site usage and performance)
• Preference cookies (user settings and choices)
• Marketing cookies (with explicit consent)

Cookie Management

You can control cookies through:

• Browser settings and preferences
• Our cookie consent banner
• Opt-out links in marketing emails
• Third-party opt-out tools

Retention Periods

• Account information: Until account deletion
• Project data: 7 years for business records
• Payment information: As required by law
• Marketing data: Until consent withdrawal

Secure Deletion

• Automated deletion of expired data
• Secure overwriting of storage media
• Certificate of destruction for sensitive data
• Regular purging of backup systems

We may transfer your data internationally for processing and storage. When we do:

• We ensure adequate protection through appropriate safeguards
• We use standard contractual clauses approved by regulators
• We conduct due diligence on international partners
• We maintain records of all international transfers

If you have questions about this Privacy Policy or your personal information:

We may update this Privacy Policy periodically. When we make material changes:

• We will notify you via email or website notice
• We will provide a 30-day notice period for significant changes
• We will maintain previous versions for reference
• Continued use indicates acceptance of changes