🔒 Privacy Policy

Personal Information

• • Name, email address, phone number
• • Company information and business details
• • Billing and shipping addresses
• • Payment information (processed securely by third parties)

Technical Information

• • CAD files and technical specifications
• • Manufacturing requirements and preferences
• • Project communications and correspondence
• • Website usage data and analytics

Automatically Collected Data

• • IP address and location data
• • Browser type and device information
• • Pages visited and time spent on site
• • Cookies and tracking technologies

Service Delivery

• • Process and fulfill manufacturing orders
• • Provide quotes and technical consultations
• • Communicate about project status and updates
• • Handle billing and payment processing

Business Operations

• • Improve our services and user experience
• • Analyze usage patterns and preferences
• • Develop new features and capabilities
• • Ensure security and prevent fraud

Communications

• • Send order confirmations and updates
• • Provide customer support
• • Share relevant industry insights (with consent)
• • Send marketing materials (opt-in only)

Limited Sharing

• • Trusted service providers (payment processors, shipping companies)
• • Manufacturing partners (only necessary technical information)
• • Legal compliance (when required by law)
• • Business transfers (merger, acquisition, asset sale)

Data Protection Measures

• • All third parties sign confidentiality agreements
• • Technical data shared on need-to-know basis only
• • Regular audits of data handling practices
• • Secure data transmission and storage protocols

Technical Safeguards

• • 256-bit SSL encryption for data transmission
• • Secure servers with regular security updates
• • Multi-factor authentication for staff access
• • Regular security audits and penetration testing

Physical Security

• • Restricted access to manufacturing facilities
• • Secure storage for physical documents
• • Surveillance systems and access controls
• • Clean desk and clear screen policies

Staff Training

• • Regular privacy and security training
• • Confidentiality agreements for all employees
• • Role-based access to customer data
• • Incident response procedures

Access and Control

• • Request access to your personal information
• • Correct inaccurate or incomplete data
• • Delete your account and associated data
• • Export your data in a portable format

Communication Preferences

• • Opt out of marketing communications
• • Choose communication channels
• • Set frequency preferences
• • Update contact information

Legal Rights (where applicable)

• • Right to be forgotten (GDPR)
• • Data portability rights
• • Right to restrict processing
• • Right to object to certain uses

Types of Cookies

• • Essential cookies (required for site functionality)
• • Analytics cookies (site usage and performance)
• • Preference cookies (user settings and choices)
• • Marketing cookies (with explicit consent)

Cookie Management

You can control cookies through:

• • Browser settings and preferences
• • Our cookie consent banner
• • Opt-out links in marketing emails
• • Third-party opt-out tools

Retention Periods

• • Account information: Until account deletion
• • Project data: 7 years for business records
• • Payment information: As required by law
• • Marketing data: Until consent withdrawal

Secure Deletion

• • Automated deletion of expired data
• • Secure overwriting of storage media
• • Certificate of destruction for sensitive data
• • Regular purging of backup systems